Ministry Support

What could God do through you?

Each day of work at My Well Ministry is an opportunity to see Kingdom impact. This is more than a job; it’s a calling. Our team works purposefully to make a change so that more money can stay in ministry. While we invite everyone into this ministry, we truly believe what we are doing is God’s work, not our own. If you are a self-starting and adaptable Christ-follower who can work in a fast-paced environment, we hope you’ll apply.

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What we're looking for

We are looking for a compassionate, solution-oriented Ministry Support Specialist to join our dedicated team. In this role, you will serve as the voice of our ministry, working closely with churches and ministries to ensure they feel supported, valued, and equipped. Your responsibilities may include resolving inquiries, maintaining a deep understanding of our giving technology, identifying opportunities for enhanced ministry engagement, and supporting the team with various tasks as needed. You should be able to take instruction, but also work unsupervised when required.

To succeed in this role, you should be passionate about helping others, eager to learn, and ready to adapt to diverse challenges. You’ll need to balance attention to detail with a heart for empathy, responding to questions and problems with kindness and patience. Exceptional Ministry Support Specialists are skilled problem solvers who foster trusted, professional relationships, and go above and beyond to serve others.

If you love making a difference and thrive in a team that values purpose and people, we’d love to meet you!

Loves Jesus, loves people, and loves the Big “C” Church.
Willingness to adapt and be flexible, while working above and beyond expectations.
Loves to learn, appreciates feedback and strives for self-improvement.
Ministry minded and has a passion for Kingdom purposes by serving the church.
High-momentum, high-capacity, positivity, overcomer, creative-can-do-whatever-it-takes attitude.
High level of initiative and ability to take a proactive approach to work.
Performs job duties on time with excellence.
Actively participates in the life of their church.

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Responsibilities

Provides assistance and guidance to churches. A positive, team-oriented, kingdom-minded individual who models responsiveness, reliability, service, and accuracy as they play a pivotal role on the team.

Initiate and receive calls to/from customers requiring help using our products
Collect any information needed for the technical team
You will work with internal cross-functional teams to resolve inquiries
Help onboard new organizations to implement our products
Provide education for our customers to get the best out of our products
You will deliver timely, accurate, and professional customer service to customers by e-mail, chat support, and/or phone
You will understand common pain-points and actively contribute to a knowledge base of resolutions
Work alongside our product and engineering teams to understand how new releases will affect existing customer
Works closely with the Marketing and Sales teams to ensure their online presence effectively represents the organization's brand and mission.

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Typical Work Week

Customer Support Calls
Follow-Up Communications
Email Support and Responses
Data Gathering and Documentation
Onboarding, Training Sessions, and Internal Meetings

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Qualifications

Two years of call center experience or equivalent.
Prior remote experience highly preferred.
Quiet work-at-home environment free of interruption and distraction.
Must be a self-starter who can troubleshoot challenges on the fly.
Must have access to high speed internet.
Strong communication skills on the telephone.
Excellent written communication skills.
Ability to multi-task in a fast-paced environment.
Ability to work independently and/or as part of a team.
Any experience with Rock RMS preferred.

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Benefits

Fully remote - No need to relocate or commute to an office, because we don’t have one.
Hardware and software - A powerful laptop and any software you need for your job.
Cellphone - We provide your cell phone, as well as the service.**
Medical, Vision, Dental - No matter what's thrown at you, we have options to keep you and your family covered.**
401k Contribution - Up to 4% salary match contributed to your 401k.**
Volunteer Day - Get paid time-off each calendar year to serve with an eligible non-profit.
Meetups - Occasionally we get together with the entire team, in-person.

*Excludes Ministry Support schedules

**Approved full time employees only

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About Us

Our Story

Our Values

Steadfast Faith

‍We are unified by our faith in Christ, and we seek to be more like Him in both our professional and personal lives. Everything we do is an outpouring of our devotion to Him.

HEBREWS 11:1, 1 CORINTHIANS 16:13

Unified Church

‍Since the start of My Well, our mission has been to help the Church and guide it towards good stewardship. That desire drives our decision-making and planning for the future.

EPHESIANS 4:12, ROMANS 12:4-5

Pursued Excellence

‍Knowing we are working for the Lord, we strive for excellence in all that we do. We each steward our unique gifts from the Lord in order to further the Kingdom.

1 CORINTHIANS 10:31, COLOSSIANS 3:23-24

Unwavering Integrity

‍We know we are accountable to God, so we seek to honor His character. We expect honesty and integrity in all situations so that we can trust each other and work more closely together.

EPHESIANS 4:25, 1 CORINTHIANS 4:1-2

Fruitful Collaboration

‍We are one team with one goal. By collaborating, we can work more effectively and efficiently to solve problems and impact the Kingdom.

HEBREWS 10:24-25, 1 PETER 4:10-11

Dedicated Growth

‍We are committed to growth so that we may be challenged to further develop character and skills. As a team, we recognize this and celebrate progress, both professionally and spiritually.

ROMANS 5:3-4, 1 SAMUEL 2:26

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