Shepherd is My Well's proprietary AI assistant built specifically for church giving, payments, and ministry operations.

It helps your team get faster answers about gifts, recurring giving, failed payments, settlements, fraud concerns, integrations, billing, and more without digging through reports or waiting for a support handoff.

Shepherd helps your team spot giving opportunities sooner.

It can surface patterns across gift volume, recurring giving, failed gifts, refunds, giver activity, and missed follow-up opportunities so your team knows where attention may be needed.

Yes. Shepherd can help explain why a gift did not go through by reviewing transaction status, payment details, response codes, and related activity.

Yes. Shepherd can help your team understand recurring giving activity, including active schedules, paused gifts, failed schedules, and upcoming gifts.

That visibility makes it easier to protect recurring generosity and follow up when a payment method or schedule needs attention.

Yes. Shepherd can help support teams quickly respond to common giver questions, including whether a gift went through, whether a receipt was sent, why a card failed, or whether a recurring gift is active.

That means fewer handoffs, less back-and-forth, and a better support experience for givers.

No. Shepherd is not a generic chatbot layered on top of My Well.

It is a closed, proprietary AI agent built natively into the My Well ecosystem, designed around church giving, payment processing, fraud monitoring, billing, integrations, and operational support.

Many AI tools are open-source models, third-party chatbot layers, or disconnected add-ons.

Shepherd is different because it is proprietary, closed, and purpose-built for My Well. It is designed around ministry-specific workflows, giving data, payment support, and platform intelligence in a way general-purpose tools cannot easily match.

Yes. Shepherd can help identify suspicious giving activity, including patterns that may point to card testing or elevated fraud risk.

That gives churches better visibility into unusual activity and helps protect the giving experience.

Yes. Shepherd can help your team understand whether gifts, batches, funds, campuses, cards, and other giving-related data are syncing properly with integrations like Rock RMS, Planning Center or TouchPoint.

If something fails, Shepherd can help point your team toward the likely issue faster.

Yes. Shepherd is designed as a closed AI experience within the My Well platform, not a public chatbot trained for general use.

Keep it simple: Shepherd gives your team faster visibility into giving, payments, support, integrations, and risk without turning ministry data into a general AI experiment.